We’ve got you.

Report something

Reports are private. The person you report is never told who reported them.

Something else, like an account pretending to be you, or a link shared somewhere it shouldn’t be? Email support@chupke.app with the username or link.

No account? You can still report illegal content. Email support@chupke.app with the link, what it is, why you think it’s illegal, and your name.

Block someone

• A note sender: open the note, tap •••, then Block this sender. Their notes stop reaching you from that phone or browser, and from their network for a week. They aren’t told.
• Someone on Wisps or in a chat: choose Block this person or Block. You won’t see each other’s wisps again, and any chat between you closes.
• Don’t want Golden Notes at all? Switch them off in your profile. Plain notes still arrive.
• Want a break from everything? Stop sharing your link for a while, or turn notifications off in your profile.

What happens after you report

1. Reported content is taken out of your inbox, sky or chat straight away.
2. A person on our safety team reviews it. We acknowledge complaints within 24 hours and resolve them within 15 days, usually much sooner.
3. If it breaks our Community Guidelines, we act: removing it, warning or banning the account, or blocking the sender’s device and network.
4. We tell you what we decided. The person whose content was removed is told what we did, which rule it broke, and how to ask us to look again. They’re never told who reported it.
5. Intimate images shared without consent are dealt with within 2 hours. Anything that impersonates you, within 24 hours.
6. If someone is at risk, or the law requires it, we contact the police or the right authority. We report child sexual abuse material.

We keep a copy of what was reported until 90 days after the report is resolved, then delete it.

Complaints and appeals

Think we got a decision wrong, about your content, your account or something you reported? Reply to our message or write to support@chupke.app. A person looks again, we acknowledge within 24 hours and resolve within 15 days. In the UK and the EU, this is also how to complain under the Online Safety Act and the Digital Services Act; our Terms explain how we protect users.

Talk to someone now

If something on Chupke, or anywhere else, has left you feeling low, unsafe or like hurting yourself, you don’t have to deal with it alone. These services are free and confidential:

Your account

• Can’t sign in with the email link? Links work once and expire after a while. Ask for a new one on the sign-in screen, and open it on the same phone you asked from. If you open it somewhere else, the app asks for your email to finish.
• Plus: manage or cancel it in your App Store or Google Play subscriptions (Profile, then Manage subscription). Bought it on another account? Use Restore purchases in your profile.
• Refunds: Golden Notes and Gift Plus, email support@chupke.app within 14 days. Plus and other app purchases are refunded by Apple or Google. Everything is in our Refunds and cancellations policy.
• Delete your account: Profile, then Delete account, or at chupke.app/delete-account.
• Your data: download a copy from your profile in the app, or ask for one at support@chupke.app. You can also switch off usage counts in your profile. More in our Privacy Policy.

Reach a person

Something not working? In the app, go to Profile, then Report a bug. Tell us what happened and add a screenshot if you can. It comes straight to us with your app version and phone model, so we can find the problem faster.

Point of contact. support@chupke.app is our single point of contact for users and authorities about content on Chupke, in English. Police and other authorities can send legal requests there too.