Refunds and cancellations.

1. What you can buy

On the web (chupke.app)

• Golden Notes. A sender pays once to wrap one anonymous note in a seal: Mini, Gold, Lantern or Crown. A Lantern comes with a Party Pass for the person it’s for, and a Crown with a month of Plus. The price for each seal is shown on the person’s link page before you pay.
• Gift Plus. A code for one month of Plus, to give to someone. The price is shown on chupke.app/gift before you pay.

Both are one-time payments, never subscriptions, and are paid through Razorpay (or Stripe, our backup).

In the Chupke app

• Plus, a subscription (monthly, every 3 months or yearly) that renews until you cancel it.
• Plus Week, the Party Pass and boosts, one-time purchases that don’t renew.

These are bought from the App Store or Google Play with your store account, and the store shows the price before you buy.

2. Delivery

Everything is digital and delivered online straight away once your payment clears; nothing is shipped.

3. Automatic refunds

In these cases you don’t need to ask. Either no money is taken, or it goes straight back:

• A note that can’t be sent. Safety checks, blocks and the recipient’s settings are checked before you pay. If a note can’t be sent, you’re told before any payment, and nothing is charged.
• A payment that never finishes. A Golden Note waits for its payment for a day. If the payment doesn’t go through, the note is never delivered as gold and nothing is charged.
• The India price paid with a card from outside India. Rupee prices are for cards issued in India and UPI. If one is paid with a card issued elsewhere, we refund it in full straight away and deliver nothing. You can then buy at the standard price.

4. Asking for a refund

Email support@chupke.app within 14 days of paying. Tell us what you bought, the date, the amount, and the payment ID from your Razorpay or bank receipt if you have it. For a Golden Note, include the note’s return link so we can find it.

Golden Notes

• Paid, but not delivered. If you were charged and the note didn’t arrive as gold, or you were charged twice for the same note, we refund the payment that didn’t deliver anything, in full.
• A scheduled Crown that hasn’t arrived yet. There’s no button to cancel one, but if you email us before the moment you picked, we refund it in full and it is never delivered.
• Once delivered, a note has been used. A Golden Note is used once it lands in their inbox, whether or not they’ve opened it. We refund a delivered note only if something went wrong on our side.

Gift Plus

• An unused code is refunded in full.
• A used code (one someone has redeemed) is refunded only if something went wrong on our side.

Plus, Plus Week, Party Pass and boosts

Apple and Google take these payments, so only they can refund them, under their own rules. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history. We’re happy to help if you get stuck: write to support@chupke.app.

5. How long it takes

Once we approve a refund, it goes back to the card, UPI account or bank you paid with. With Razorpay that usually takes 5 to 7 working days; with Stripe, 5 to 10. Your bank may take a little longer to show it. Store refunds take as long as Apple or Google say.

6. What a refund takes back

• A Golden Note stays in their inbox, but loses its seal. The Party Pass or month of Plus that came with it ends.
• A Gift Plus code stops working. If it was already used, the month it gave ends early.
• A store purchase refunded by Apple or Google ends what it gave.

7. Cancellations

• Plus renews until you cancel it in your App Store or Google Play subscriptions (the Manage subscription button in your profile takes you there). Cancel at least 24 hours before the period ends to stop the next renewal. Plus stays on until the end of the period you’ve paid for. Deleting the app or your Chupke account does not cancel it.
• Plus Week, the Party Pass and boosts are one-time purchases, so there’s nothing to cancel.
• Golden Notes and Gift Plus are one-time payments, so there’s nothing to cancel either. If you change your mind before paying, just close the payment page: nothing is charged. A scheduled Crown can be stopped for a refund as described above.

8. When we don’t refund

• A note removed for breaking our Community Guidelines, or purchases on an account closed for abuse.
• Requests made more than 14 days after paying, unless the law says otherwise.
• A gift of Plus or a Party Pass inside a Lantern or Crown note, a Buddy Pass, or Gift Plus can’t be swapped for money.

9. Your rights

None of this limits any refund rights you have under the consumer law where you live.

10. Contact

Refunds, payments and anything else: support@chupke.app.