These terms are the agreement between you and Chupke (made by Amberloom Labs (a proprietorship of Sukhpreet Singh), “we”) when you use the app, the website, a personal link or a game link. We’ve kept them as plain as we can. Please read them. If you don’t agree, please don’t use Chupke.
1. Who can use Chupke
Chupke is only for people who are 18 or older. We ask for the month and year you were born when you join, and before anyone pays for a Golden Note. If you’re under 18, please don’t use Chupke. If we learn that an account belongs to someone under 18, we close it and delete its data.
You also can’t use Chupke if we’ve banned you before, or if the law where you live doesn’t allow you to.
2. Your account
You sign in with Apple, Google or a one-time link we email you. Keep that account secure: what’s done from your account is your responsibility. One person, one account. Don’t make accounts for other people or pretend to be someone you’re not.
Your username and display name appear on your personal link, and your username is shown to people who open your wisps or chat with you. Pick one you’re comfortable with, and not one that impersonates someone or belongs to a brand.
3. What Chupke is
My link. Share your personal link and people can send you notes without saying who they are. Notes go to your private inbox, never a public feed. You can reply privately, and only the sender sees your reply, through their own return link.
Golden Notes. A sender can pay to wrap a note in gold (Gold, Lantern or Crown). With a Lantern or Crown you can both keep talking, still anonymously, for 7 days. A Crown can arrive at a moment the sender picks and can carry a gift of Plus or a Party Pass. You can switch Golden Notes off in your profile.
Play. Party games and games for two. You host a round and share its link; friends join from their browser as guests, without an account. In group games, answers are shown without saying who gave which.
Wisps. Short posts that drift across the sky for 48 hours, to people in your rough area or further out. Others can warm a wisp. When two people warm each other’s wisps over a few days, they become Kindred and can chat. With Plus you can ask a wisp’s writer to chat; nothing opens until they say yes.
Chats. Private conversations that start from Wisps, with words and photos.
Chupke changes as we learn. We may add, change or remove features. If a change takes away something you’ve paid for, we’ll tell you and make it right.
4. What you post
Notes, replies, wisps, chat messages, photos, drawings and game answers are yours. By posting them you give Chupke a worldwide, non-exclusive, royalty-free licence to store, process, show and deliver them to the people you sent them to, to keep Chupke safe, and to make the share images you ask for. The licence ends when the content is deleted, apart from copies we keep for safety and legal reasons (see our Privacy Policy).
You’re responsible for what you post, and you must have the right to share it. Someone who writes to you anonymously is still responsible for what they wrote, and we can act on it.
When you share something from Chupke to Instagram, Snapchat, WhatsApp or anywhere else, that app’s own rules apply there.
5. House rules
Our Community Guidelines are part of these terms. In short, don’t use Chupke to:
bully, harass, threaten, shame or stalk anyone, or encourage self-harm;
post hate; sexual content involving anyone under 18 (we report it to the authorities); sexual content to people who didn’t ask for it; or intimate images of someone without their consent;
try to find out who sent an anonymous note, or expose someone’s identity, address or private details;
impersonate anyone, scam, spam, sell things, or send people to other sites to collect their details;
break the law, or help someone else break it;
scrape, copy, reverse-engineer or overload Chupke, use bots, or get around its limits and safety systems.
6. Moderation and reports
Notes, replies, wisps, chat messages, game answers and photos are checked by automated safety systems before they’re delivered, including a moderation service from OpenAI. Something that looks harmful may be held back. People on our team may look at content that’s reported or flagged.
You can report or block from any note, wisp, chat or game. We review reports, and we may remove content; warn, limit, suspend or ban an account; stop a sender’s device or network from reaching you; and, where the law requires it or someone is in danger, share information with the police. Help & safety explains how reporting works.
If we remove something you posted, or limit, suspend or ban your account, we tell you in the app, and by email if we have one for you. We say what we did, which rule it broke, whether it was found automatically, and how to ask us to look again. If you reported something, we tell you what we decided.
We can’t check everything, and we’re not responsible for what other people write. But we take every report seriously, and you can always reach a person at support@chupke.app. That address is our single point of contact for users and authorities about content on Chupke, in English.
6a. How we keep you safe (UK Online Safety Act and EU Digital Services Act)
The UK Online Safety Act and the EU Digital Services Act ask services like Chupke to explain how they protect people and handle reports. This is how we do it.
Adults only. Chupke is for people 18 and over. We ask everyone’s month and year of birth, read the age the app stores give us where they can, and close accounts that belong to anyone under 18. Anyone can report someone who seems under 18.
Checks before delivery. Notes, replies, wisps, chat messages, game answers and photos are checked automatically before anyone else sees them. Content that looks illegal or harmful, such as threats, hate, sexual content sent without asking, or anything sexualising a child, is held back. Explicit photos are refused.
Control over who reaches you. Chats only open when both people say yes. You can block anyone, and pause your link or limit who can send to it.
Reporting illegal content. Every note, wisp, chat, message and game has a Report option. Without an account, email support@chupke.app with the link, what it is and why you think it’s illegal. A person reviews every report, and the most serious go first.
What we do. We remove illegal content as soon as we find it, and can warn, pause or ban an account and block a sender’s device and network. We report child sexual abuse material to the authorities. If we act on your content or account, we tell you what we did, which rule, and how to appeal.
Complaints. You can complain to support@chupke.app about content, about a decision we made on your content or account (an appeal), about how we use our safety tools, or if you think we’re not meeting our duties. We acknowledge within 24 hours, resolve within 15 days, and a different person from the first decision looks at an appeal where we can. If we got it wrong, we put your content or account back. In the EU you can also go to a certified out-of-court dispute settlement body, or to court.
Point of contact.support@chupke.app is our single point of contact for users, and for authorities, the European Commission and the Digital Services Coordinators, under the EU Digital Services Act. We read and answer in English.
Plus is a subscription, monthly, every 3 months or yearly, bought through the App Store or Google Play with your store account. The price, the length and any free days are shown before you buy. If your Plus ended, the store may offer your first period back at a lower price, once; the price shown is the one you pay.
It renews automatically at the end of each period, at the same price, unless you cancel at least 24 hours before the period ends. Your store account is charged within the 24 hours before each renewal.
Where a free trial is offered (not in every country), you’re charged when it ends unless you cancel before then.
To cancel, open your App Store or Google Play subscriptions; the Manage subscription button in your profile takes you there. Deleting the app or your Chupke account does not cancel it.
Cancelling stops the next renewal. Plus stays on until the end of the period you’ve paid for.
Plus Week, Party Pass and boosts
One-time purchases from the App Store or Google Play. None of them renew.
Plus Week: 7 days of Plus. It starts straight away, or after a gift or another Plus Week that’s already running.
Party Pass: every game, for you and the friends you play with, for 3 days, or for one night (24 hours). A second pass starts when the first one ends.
Boosts: a boost shows one of your wisps to more people for a day. Plus includes 3 a week; bought boosts (singly or in packs) don’t expire, and the weekly ones are used first.
Buddy Passes
With Plus you can give up to 3 Buddy Passes a month. Each is a link that gives a friend 7 days of Plus, free, and doesn’t renew or ask them for payment. A pass works once, within 30 days, for someone 18 or older who isn’t you, and only for someone who hasn’t had Plus or a Buddy Pass on that account or that phone in the last 90 days. To check the phone, we keep a one-way fingerprint of a random key the app makes, never your phone’s own ID. You can take back a pass nobody has used. Your friend chooses whether you see their username when they use it.
Gift Plus
Anyone can buy a month of Plus as a gift on chupke.app/gift, paid through Razorpay (or Stripe, our backup), at the price shown before paying. You get a code and a link to send. It works once, for someone 18 or older, within a year, and adds a month after any Plus they already have. It doesn’t renew and can’t be swapped for money.
Golden Notes
A sender pays for a Golden Note on the web, through Razorpay (or Stripe, our backup), and the price is shown before paying. The note is delivered once the payment clears, or at the moment chosen for a Crown. If the person you’re writing to has switched Golden Notes off, you can’t pay for one. A Golden Note goes through the same safety checks as any note.
Refunds
Plus, Plus Week, the Party Pass and boosts are sold by Apple or Google, so refunds follow their rules: ask Apple at reportaproblem.apple.com, or Google from your Google Play order history. If a store refunds one, what it gave ends. For a Golden Note, email support@chupke.app within 14 days with your receipt. If it couldn’t be delivered, we refund it. A note removed for breaking our rules isn’t refunded. For Gift Plus, email support@chupke.app within 14 days with your receipt: an unused code is refunded in full; once it has been used, we refund only if something went wrong on our side. A refunded code stops working, and if it was already used, the month it gave ends early. None of this limits refund rights you have under your local consumer law. The full details, including automatic refunds and how long a refund takes, are in our Refunds and cancellations policy.
A gift of Plus or a Party Pass inside a Crown or Lantern note, a Buddy Pass and Gift Plus can’t be swapped for money. We may change prices for future periods; the store tells you first, and you can cancel.
8. Ending things
You can stop using Chupke whenever you like, and delete your account in the app (Profile, then Delete account) or at chupke.app/delete-account. What we delete and what we keep is in our Privacy Policy.
We may suspend or close an account that breaks these terms or the Community Guidelines, that puts others at risk, or that the law requires us to close. We’ll tell you what we did and why, unless the law or someone’s safety stops us. If you think we got it wrong, reply to that message or write to support@chupke.app, and a person will look again.
9. The legal part
As it is. We work hard to keep Chupke running and safe, but we provide it “as is”. We can’t promise it will always be available or error-free, or that every harmful message will be caught.
Limits. As far as the law allows, Chupke isn’t liable for indirect or consequential losses, or for what other people post or do, and our total liability to you is limited to the greater of what you paid us in the 12 months before the claim and US$50 (or ₹4,000). Nothing in these terms limits liability that the law doesn’t allow us to limit, such as for fraud, or for death or injury caused by negligence, or your rights as a consumer.
Your part. If you break these terms or the law and someone makes a claim against Chupke because of it, you’ll cover the reasonable cost of that claim, where the law allows.
Apple. If you got Chupke from the App Store, these terms are between you and Chupke, not Apple. Apple isn’t responsible for the app or its content, has no duty to support it, and isn’t responsible for claims about it, but Apple and its subsidiaries may enforce these terms as a third party. If the app doesn’t meet a warranty that applies by law, you can tell Apple and Apple may refund the price of the app. Apple’s standard licence (EULA) applies alongside these terms.
Law. These terms are governed by the laws of India, and disputes go to the courts of New Delhi. If you live somewhere whose consumer law lets you use your own courts and laws, you keep that right.
Changes. If we change these terms in a way that matters, we’ll tell you in the app or by email before the change applies. If you keep using Chupke after that, the new terms apply.
If part of these terms can’t be enforced, the rest still applies. If we don’t enforce something straight away, we haven’t given up the right to.
If you’re in India, or your complaint is about content on Chupke, you can write to our Grievance Officer:
Sukhpreet Singh, Grievance Officer, Chupke Amberloom Labs, Village Gunopur, PO Saidowal Khurd, Block Kahnuwan, Gurdaspur, Punjab 143528, India Email: support@chupke.app
We acknowledge every complaint within 24 hours and resolve it within 15 days. If a complaint is about intimate images of you shared without consent, we act on it within 2 hours; content that impersonates you, within 24 hours. Orders from a court or the government are acted on within 3 hours.
